Service Management Paper
IT Service Management best practices and efficient operations is used in government, commercial, and non-profit organizations, alike.[supanova_question]
Service Management Paper
IT Service Management best practices and efficient operations is used in government, commercial, and non-profit organizations, alike.[supanova_question]
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College of Administrative and Financial Sciences
Assignment 3
Deadline: 04/12/2021 @ 23:59
Course Name: Organizational Behavior
Student’s Name:
Course Code: MGT301
Student’s ID Number:
Semester: 1st
CRN:
Academic Year: 2021/2022 G
For Instructor’s Use only
Instructor’s Name: Malak Alghamdi
Students’ Grade: 00/ 05
Level of Marks: High/Middle/Low
Instructions – PLEASE READ THEM CAREFULLY
The Assignment must be submitted on Blackboard (WORD format only) via allocated folder.
Assignments submitted through email will not be accepted.
Students are advised to make their work clear and well presented; marks may be reduced for poor presentation. This includes filling your information on the cover page.
Students must mention question number clearly in their answer.
Late submission will NOT be accepted.
Avoid plagiarism, the work should be in your own words, copying from students or other resources without proper referencing will result in ZERO marks. No exceptions.
All answered must be typed using Times New Roman (size 12, double-spaced) font. No pictures containing text will be accepted and will be considered plagiarism).
Submissions without this cover page will NOT be accepted.
Course Learning Outcomes-Covered
1
Define the impact of company’s culture, structure and design can have on its organizational behavior. (CLO3)
Assignment 3
Reference Source:
Textbook:-
Colquitt, J. A., LePine, J. A., & Wesson, M. J. (2019). Organizational behaviour: Improving performance and commitment in the workplace (6th ed). Burr Ridge, IL: McGraw-Hill Irwin.
Case Study: –
Case: Delta / United
Please read the case “Delta / United” from Chapter 16 “ORGANIZATIONAL CULTURE” Page: – 533 given in your textbook – Organizational behaviour: Improving performance and commitment in the workplace (6th ed). by Colquitt, J. A., LePine, J. A., & Wesson, M. J. (2019) and Answer the following Questions:
Assignment Question(s):
1. Why is an organization’s culture perhaps the most evident during crisis situations? (1.25 Marks ) (Min words 150-200)
2. What causes companies like Delta and United to become so different in regard to organizational culture? (1.25 Marks ) (Min words 150-200)
3. What will it take for United to overcome its culture that has been built up over such a long period of time? (1.25 Marks ) (Min words 200)
Part:-2
Discussion questions: – Please read Chapter 16 “ORGANIZATIONAL CULTURE” Carefully and then give your answers based on your understanding.
4. Have you or a family member worked for an organization that you would consider to have a strong culture? If so, what made the culture strong? Did you or they enjoy working there? What do you think led to that conclusion? (1.25 Marks ) (Min words 200-300)
Important Note: – Support your submission with course material concepts, principles, and theories from the textbook and at least two scholarly, peer-reviewed journal articles.
Due date for the submission of Assignment:- 3
Assignment-3 should posted in the Black Board by end of Week-11.
The due date for the submission of Assignment-3 is end of Week-13.
Answer:
1.
2.
3.
.
answer the questions
Noticing Ideologies, 2. Identifying lived experiences and 3. Learning to dissent and coming to voice.1. What thoughts, questions or critiques might you have about this? 2. If you are an educator, after reading Hess Chapter 5, please share one idea of how you could incorporate each component of a Culture of Questioning in your class.[supanova_question]
TITLE OF YOUR RESEARCH Higher National Diploma in Business (LEVEL 5) Submitted
TITLE OF YOUR RESEARCH
Higher National Diploma in Business (LEVEL 5)
Submitted by
STUDENT NAME ____
ID ST___
in partial fulfilment of the requirements of RESEARCH PROJECT (Unit 11 – R/508/0522) Pearson BTEC – Higher National Diploma
Proposal supervisor: Dr_____________
Project supervisor: Dr___________
College of Banking and Financial Studies, Oman Fall 2021-2022
Learner Declaration
I, certify that this assignment is my own work and not copied or plagiarized. It has not previously been submitted as part of any assessment for this qualification. All the sources, from which information has been obtained for this assignment, have been referenced. (Harvard format).
I further certify that I have read and understood the College of Banking and Financial Studies rules and regulations about plagiarism and I agree to be bound by them.
Student signature: ___________________________ Date:——————————————
Supervisor Name and Signature Assessor Name and Signature
Date Date
Acknowledgements
(make it one page- that is two or three paragraphs)
ABSTRACT
(one page)
TABLE OF CONTENTS
Section
Title
Page No
Code of Ethics
3
ACKNOWLEDGEMENTS
ABSTRACT
TABLE OF CONTENTS
1
Introduction & Background
1.1
1.2
2
Literature Review
2.2
2.3
3
Research Methodology
3.1
3.2
3.3
4
Research Data Analysis and Findings
4.1
4.2
5
Conclusion (and Recommendation)
5.1
5.2
6
References (Harvard Reference Style)
7
Appendices
7.1
Survey Questionnaire
7.2
Interview Questions
Section 1
Introduction and Background
( 800 – 1000 words)
General Introduction (with In-text Reference – Harvard style)
Background (with In-text Reference – Harvard style)
Statement of Problem / Research Statement
Significance of Study
Objectives of Research (minimum 3)
Research Questions (minimum 3)
Research Hypothesis
Scope and Limitations
Section 2
Literature Review
( 1000 – 1200 words)
(with In-text Reference – Harvard style)
2.1 Introduction (with In-text Reference – Harvard style)
2.2 Key concepts / definition (with In-text Reference – Harvard style)
2.3 Theoretical Framework (if any – with In-text Reference – Harvard style)
Section 3
Research Methodology
( 500 – 800 words)
3.1 Introduction
3.2 Study Area (Place you conducted the study)
3.3 Research Design (quantitative /qualitative/ mixed) – preferably mixed
3.4 Sample Frame (who will be your sample – designations of people eg. Managers, Officers, Customers, IT staff, etc.)
3.5 Sample Size (how many people you will interview)
3.5 Sample Procedure (how will you collect data)
3.6 Research Timeline (period of research for next semester – in 16 weeks’ time)
3.7 Data Collection Methods (Questionnaire /survey, Focus group interviews, Discussions) –preferably two methods
Section 4
Research Data Analysis and Findings
( 1500 – 3000 words)
3.8 Data Analysis Method and Techniques (Types of charts – tables, pie charts, line graph, bar graph, SPSS package, etc)
(All research objectives & research questions from Survey Questionnaire & Interviews to be analyzed separately)
Section 5
Conclusion (and Recommendation)
(500-1000 words)
5.1 Conclusion
5.2 Recommendation (if any – not all research will have recommendation)
Section 6
References
References provide 30 – 50 references that you will use your research (Use Harvard Style).
Section 7
Appendix
7.1 Research Questionnaire
7.2 Interview Questions
7.3 PowerPoint Slides of Presentation
College of Banking and Financial Studies
Higher National Diploma in Business (Level 5)
Supervisor Log Book
Student Name: Student ID:
Project Title:
Date of contact :
Update on research/tasks achieved
Any issues identified / problems encountered?
Student Name: Student ID:
Project Title:
Date of contact :
Update on research/tasks achieved
Any issues identified / problems encountered?
Tasks planned for next contact
Project plan status to date
(on, ahead, behind)
Supervisor comments to address
Supervisor Name: Signature:
Tasks planned for next contact
Project plan status to date
(on, ahead, behind)
Supervisor comments to address
Supervisor Name: Signature:
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